Frequently Asked Questions

Search Documentation, Knowledgebase And Watch Videos To Find Answers

Yes, we offer 24/7 support to ensure your website is running smoothly at all times. Our team is available to address any issues or concerns you may have, day or night.

Absolutely! We implement robust security measures, including firewalls, malware scanning, and regular updates, to protect your WordPress site from threats and vulnerabilities.

If your site goes down, we act quickly to identify the issue and restore your site. Our monitoring tools and support team ensure minimal downtime for your business.

Yes, we can include email hosting as part of your package or integrate it with a third-party email provider to meet your specific needs.

Our team typically responds to issues within 1-2 hours and prioritizes urgent matters to ensure your website stays online and fully functional.

Yes, we handle all WordPress updates, including core, plugins, and themes, to ensure your site stays secure and performs optimally.

Yes, we specialize in supporting e-commerce sites, including WooCommerce. From setup to performance optimization, we’ve got you covered.

Yes, SSL certificates are included in all our plans to keep your website secure and to provide your visitors with a safe browsing experience.

Yes, our services are contract-free. You can cancel at any time, but we’re confident you’ll love what we offer.

The monthly fee covers hosting, maintenance, security, backups, and ongoing support to ensure your website runs seamlessly.

Yes, we provide malware removal services and implement measures to prevent future infections, ensuring your site remains secure.

Absolutely! We specialize in speed optimization, reducing load times, and enhancing user experience through advanced performance techniques.

Yes, we provide database optimization and management to keep your site running efficiently and to prevent slowdowns.

Yes, we provide cPanel access for customers who want full control over their hosting environment.

Yes, daily backups are part of our standard offering. You can rest assured your data is safe and can be restored quickly if needed.

Yes, we offer migration services for multiple sites. We handle the process seamlessly to ensure your websites are transferred without issues.

Yes, we support custom themes and plugins and can help with troubleshooting, updates, and performance optimization.

If you exceed your hosting plan’s resources, we’ll work with you to scale up your plan or optimize your site to stay within the current plan’s limits.

Support Articles

Our Expert Team Talk WordPress Hosting

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    November 17th, 2024 0 comments on Using Shell Access To Import A Large MySQL Database

  • INTEGRATING A SHOPPING CART

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    February 18th, 2015 Off Comments off on INTEGRATING A SHOPPING CART

  • WHICH PLUGINS SHOULD YOU INSTALL?

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    February 18th, 2015 Off Comments off on WHICH PLUGINS SHOULD YOU INSTALL?

  • DNS EXPLAINED IN PLAIN ENGLISH

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    February 18th, 2015 Off Comments off on DNS EXPLAINED IN PLAIN ENGLISH

Fun Support Facts

We Love Our Jobs And That Makes All The Difference

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Cups of Coffee Sipped

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Hours of Video Games

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Common Support Queries

Before Contacting The Support Team Read Our Common Support Queries

  • Retrieving Your Customer Number

  • Resetting Your Password
  • Retrieving Your Customer Number or Resetting
  • Android: Setting up Workspace Email
  • Retrieving Your Customer Number or Resetting
  • Outlook 2007: Setting up Workspace Email
  • Retrieving Your Customer Number or Resetting
  • Outlook 2013: Setting up Workspace Email
  • Retrieving Your Customer Number or Resetting
  • Retrieving Your Customer Number
  • Resetting Your Password
  • Retrieving Your Customer Number or Resetting
  • Android: Setting up Workspace Email
  • Retrieving Your Customer Number or Resetting
  • Outlook 2007: Setting up Workspace Email
  • Retrieving Your Customer Number or Resetting
  • Outlook 2013: Setting up Workspace Email
  • Retrieving Your Customer Number or Resetting